FAQs
Quick answers for students, hosts, and agents
For Students
What is included in my homestay?
Your homestay includes a private or shared room, daily meals according to your selected plan, and access to common areas. Your host family will also provide support and guidance during your stay.
How is my host family selected?
We match you with a host family based on your preferences, dietary needs, and special requests to ensure a comfortable and enriching experience.
Can I change families if I don’t feel comfortable?
Yes, if any issues arise, we will work with you to find a solution. If necessary, we can relocate you to a different home.
How close are the homestays to my school?
We ensure that all homes are well connected to public transportation for easy access to your school.
What kind of meals will I receive?
Meals depend on your chosen plan. Typically, breakfast and dinner are provided daily, with a variety of options that accommodate dietary preferences.
Will I have internet access?
Yes, all homestays provide internet access, but usage policies may vary. It’s always good to check with your host family.
Can I have visitors at my homestay?
Each family has its own rules regarding visitors. It’s best to discuss this with your host upon arrival.
What happens if I get sick?
Your host family will help you seek medical attention if needed. It’s important to have health insurance during your stay.
Can I cook my own meals?
Most host families allow students to use the kitchen, but it’s important to respect house rules regarding cooking and meal preparation.
How can I make the most of my homestay experience?
Engage with your host family, participate in household activities, respect house rules, and embrace cultural differences to make your experience more rewarding.
For Host Families
What are the requirements to become a host?
You must provide a safe, clean, and welcoming environment, offer meals based on the student’s plan, and be willing to integrate the student into your daily routine. A background check and home inspection are also required.
How long do students typically stay?
Stays can range from a few weeks to several months, depending on the student’s program.
What happens if there are issues with the student?
We offer full support to help resolve any concerns. If necessary, the student can be reassigned to another family.
Do I receive compensation for hosting a student?
Yes, host families receive a monthly payment to cover the cost of accommodation and meals.
What level of English do students have?
English proficiency varies among students. Some may have basic communication skills, while others are still learning the language.
Am I responsible for the student’s transportation?
No, students are responsible for their own transportation, but hosts can help them navigate public transit.
Can I choose which students I host?
We try to match students and families based on preferences, but availability and program requirements also influence assignments.
What if a student has special dietary needs?
We inform hosts in advance about any dietary restrictions. If you cannot accommodate a student’s needs, we will find a suitable alternative.
Can I set house rules?
Yes, hosts should establish clear house rules regarding curfew, meals, visitors, and other household expectations..
How can I ensure a great experience for my student?
Being welcoming, patient, and open to cultural exchange helps students feel comfortable and enjoy their stay.
For Corporate Agents
How do you ensure student safety and well-being?
We carefully screen host families and conduct regular inspections to maintain high safety and comfort standards. We also provide 24/7 assistance.
How flexible is the student placement process?
We work closely with agents to ensure each student is placed in the most suitable host family based on their needs and preferences.
Do you offer accommodation for large groups?
Yes, we can coordinate homestays for large groups of students, ensuring a consistent and well-organized experience.
Is airport transportation available?
Yes, we provide airport pickup and drop-off services for students to ensure a smooth arrival and departure.
What support do you offer students during their stay?
We provide ongoing support, cultural guidance, and emergency assistance to ensure students have a positive experience.
Can students change homestays if needed?
Yes, if a student faces significant issues, we work to resolve them and, if necessary, relocate them to another home.
How far are homestays from schools?
We prioritize homes with convenient access to public transportation and within a reasonable distance from schools.
Do you provide meal plans?
Yes, students can choose meal plans that include breakfast, dinner, or full-board options depending on their needs.
Can special requests be accommodated?
We do our best to accommodate requests regarding dietary restrictions, cultural preferences, or any other specific needs.
What makes your homestay service different?
We focus on personalized placements, quality host families, and comprehensive student support to ensure a memorable and enriching homestay experience.
